Terms & Conditions

1. Definitions

In these Terms and Conditions:

• "Agreement" means these Terms and Conditions along with any service-specific agreements
• "Services" refers to AI infrastructure consulting, assessment, platform engineering, and MLOps services provided by Stratosync
• "Client" or "You" refers to the individual or organization engaging our services
• "We," "Us," or "Our" refers to Stratosync
• "Website" means the website located at stratossynces.info
• "Deliverables" means the reports, documentation, configurations, and other outputs specified in service agreements

2. Acceptance of Terms

By accessing our Website or engaging our Services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our Website or Services.

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our Services. If you are entering into this Agreement on behalf of an organization, you represent that you have authority to bind that organization to these terms.

3. Service Description

Stratosync provides professional consulting services focused on AI infrastructure and cloud platforms, including:

• AI Infrastructure Assessment and readiness evaluation
• AI Platform Engineering and implementation
• MLOps Pipeline setup and automation
• Technical documentation and training

Specific service scope, deliverables, timelines, and fees are detailed in individual service agreements or statements of work executed between the Client and Stratosync.

4. Service Engagement

4.1 Service Proposals

Following initial consultation, we will provide a detailed service proposal outlining scope, deliverables, timeline, and fees. Services commence only upon Client acceptance of the proposal and execution of any required agreements.

4.2 Project Scope

The scope of Services will be clearly defined in the service agreement. Any changes to scope require written agreement from both parties and may affect timelines and fees.

4.3 Client Responsibilities

Clients are responsible for:

• Providing accurate information about their infrastructure and requirements
• Granting necessary access to systems and environments as required for service delivery
• Designating appropriate points of contact for project communication
• Reviewing and providing timely feedback on deliverables
• Ensuring they have necessary rights and permissions for infrastructure we access

5. Payment Terms

5.1 Fees

Service fees are specified in the service agreement. All fees are quoted in Malaysian Ringgit (RM) unless otherwise stated. Fees do not include applicable taxes, which will be added as required by law.

5.2 Payment Schedule

Payment terms will be specified in the service agreement. Typical arrangements include upfront payment for assessments or milestone-based payments for implementation projects. Invoices are due within 30 days of issuance unless otherwise specified.

5.3 Late Payment

Late payments may be subject to interest charges at a rate of 1.5% per month or the maximum rate permitted by law, whichever is lower. We reserve the right to suspend Services for accounts with overdue balances.

5.4 Expenses

Unless otherwise specified, fees do not include travel expenses or third-party costs. Any such expenses will be itemized and billed separately with Client approval.

6. Intellectual Property

6.1 Client Materials

Clients retain all rights to their infrastructure configurations, data, and proprietary information provided to us. We will use such materials solely for providing Services under this Agreement.

6.2 Deliverables

Upon full payment, Clients receive a license to use deliverables (reports, documentation, configurations) for their internal business purposes. We retain ownership of our methodologies, frameworks, and templates used in service delivery.

6.3 Third-Party Tools

Implementation of open-source software or cloud platform services is subject to the respective licenses and terms of those third parties. We do not transfer ownership or rights to such third-party technologies.

7. Confidentiality

Both parties agree to maintain confidentiality of proprietary information disclosed during the engagement. Confidential information includes technical specifications, business processes, infrastructure details, and any information marked as confidential.

This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law. Confidentiality obligations continue for three years following engagement completion.

8. Warranties and Disclaimers

8.1 Professional Services

We warrant that Services will be performed with professional care and expertise consistent with industry standards. Our recommendations are based on information provided by the Client and our professional judgment at the time of engagement.

8.2 Disclaimer

Except as expressly stated in a service agreement, Services are provided "as is" without warranties of any kind, express or implied. We do not warrant that our recommendations will achieve specific business outcomes or that implemented infrastructure will be free from all issues.

8.3 Third-Party Services

We are not responsible for the performance, availability, or functionality of third-party cloud platforms, software, or services. Implementation recommendations assume normal operation of such third-party services.

9. Limitation of Liability

To the maximum extent permitted by Malaysian law, our total liability arising from or related to Services shall not exceed the fees paid by Client for the specific services giving rise to the claim.

We shall not be liable for indirect, incidental, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities, even if advised of the possibility of such damages.

These limitations do not apply to damages arising from gross negligence, willful misconduct, or breach of confidentiality obligations.

10. Indemnification

Client agrees to indemnify and hold Stratosync harmless from claims, damages, and expenses arising from Client's use of Services, violation of these Terms, infringement of third-party rights, or provision of inaccurate information that forms the basis of our recommendations.

11. Termination

11.1 Termination for Convenience

Either party may terminate an ongoing engagement with 30 days written notice. Client remains responsible for fees for work completed through the termination date.

11.2 Termination for Cause

Either party may terminate immediately if the other party materially breaches these Terms and fails to cure within 15 days of written notice.

11.3 Effect of Termination

Upon termination, Client must pay all outstanding fees. Confidentiality and intellectual property provisions survive termination.

12. Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, acts of government, internet service disruptions, or other force majeure events. Affected parties must provide prompt notice and make reasonable efforts to resume performance.

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.

13.2 Informal Resolution

Before initiating formal proceedings, parties agree to attempt informal resolution through good faith negotiation for at least 30 days.

13.3 Mediation

If informal resolution fails, parties may agree to submit disputes to mediation before pursuing litigation or arbitration.

14. General Provisions

14.1 Entire Agreement

These Terms, together with service-specific agreements, constitute the entire agreement between parties and supersede all prior discussions and understandings.

14.2 Amendments

We may update these Terms from time to time. Material changes will be communicated through our Website or direct notice. Continued use of Services after changes constitutes acceptance.

14.3 Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.

14.4 Waiver

Failure to enforce any provision does not constitute waiver of that provision or any other provision.

14.5 Assignment

Client may not assign rights or obligations under this Agreement without our prior written consent. We may assign this Agreement in connection with a merger, acquisition, or sale of assets.

14.6 Notices

All notices under this Agreement must be in writing and sent to the addresses specified in the service agreement or to [email protected] for Stratosync.

15. Contact Information

For questions about these Terms and Conditions, please contact: